FAQ's

Visiting Us

We are located in Bala, Ontario. Our patio backs right on to Lake Muskoka.

1004 Bala Falls Road P0C 1A0

Our clothing store (Stella's Closet), furniture shop (The Balacade) and ice cream parlour (Georgie's) are located on either side of Jack & Stella.

Stella's Closet - 1002 Bala Falls Rd

Jack & Stella - 1004 Bala Falls Rd

Georgie's Parlour - 1004 Bala Falls Rd

The Balacade - 1006 Bala Falls Rd

There is free street parking on Bala Falls Rd as well as many free public lots in Bala. The closest public lot is only 1min walk away from Jack & Stella - Precambrian Shield parking lot.

We welcome customers to visit us by boat! Jack & Stella is located in the Bala Bay on Lake Muskoka, our dock is open for customers to park their boats during our hours of operation.

Bala also has a Public Dock - Portage Landing.

No. If you are leaving our property to enjoy other offerings in Bala, we ask you utilize the Public Docks in town to allow space for other customers to visit us.

Boats are not permitted overnight! We are a Private Property, therefore once The Lounge closes for the night, you will not be able to access to our dock.

Absolutely yes, pet's are encouraged! We ask all dogs remain on a leash at all times.

You are welcome to bring dogs through the store as long as they are calm and well-behaved. Our space is small with many breakable items and other dogs around so please be mindful!

We have a gate at the side of the property to access the patio with out cutting through the store.

Dining

We are open all year around! Our hours vary depending on the season- generally the following is applicable...

Winter: 10am-4pm, 5 days/week

Spring: 9/10am-4/5pm, 5-7days/week

Summer: 9am-5pm & 6pm-9pm, 7 days/week

Fall: 9/10am-4/5pm, 5-7 days/week

Please check our hours page or instagram for current hours of operation.

Our kitchen closes 30 minutes before we close. This is applicable for both our daytime Cafe service and The Lounge service in the evening.

Please note: In the summer when The Lounge is open for dinner service, we will stop serving our cafe menu at 4:30pm and close the doors at 5:00pm. This allows time for us to reset and switch over to our dinner menu. That means we will not serve food from the kitchen until 6:00pm when we re-open and dinner service begins. Our dinner menu is available until 8:30pm.

Closing between 5:00pm-6:00pm in the summer months allows us to reset our space for dinner service. If you are visiting us late in the day PLEASE be aware our cafe kitchen closes at 4:30pm, we shut our doors and close our patio at 5:00pm. We re-open for dinner service at 6:00pm.

You can view our full cafe menu offerings here.

Unfortunately no. Our Cafe Menu is our daytime offering available for breakfast and lunch. Please check our hours page for current hours of operation. The kitchen closes 30mins before we close.

You can view our full dinner menu here.

Unfortunately no. The Lounge menu is our dinner service running from 6:00-9:00pm. Kitchen closes at 8:30pm

Our dinner service is only available in the summer months. Please check our hours of operation to see when The Lounge is open.

Cafe: All orders must be placed at the front counter inside Jack & Stella. Once your order is placed, we'll run your food/drinks out to wherever you chose to sit! We DO NOT offer table service during our daytime hours. All tables are first come first seated.

Lounge: We offer table service during our dinner service from 6:00pm-9:00pm in the summer months.

Unfortunately, we do not offer pre-order or delivery.

Of course! We offer dine in or take away for all cafe menu items during our daytime hours.

We do not offer take away for our dinner menu.

We have a variety of Gluten Free and Vegan offerings on both our Cafe Menu and Dinner Menu!

Cafe

  • Treats from Molly's Market are gluten free and vegan
  • Most of our sandwiches can be made on gluten free bread
  • Our Stella sandwich can be made Vegan
  • Oat and Almond milks are gluten free and vegan

Dinner

  • Gluten free pasta available
  • Salads can be made gluten free and vegan

Bookings & Reservations

Cafe: We DO NOT take daytime reservations. All tables are first come first seated and orders are place at the front counter.

Lounge: We DO accept reservations for our dinner service 6:00-9:00pm. Reservations are encouraged, but walk ins are welcome when space allows. Please make bookings here.

Cafe: We DO NOT offer table service during our daytime hours (breakfast/lunch). All tables are first come first seated and orders are place at the front counter.

Lounge: We DO offer table service during dinner from 6:00-9:00pm. Please make bookings here.

Cafe: Our largest patio table accommodates 8 people. We have extra lawn chairs in the back to allow more. We ask you limit pulling extra chairs on the dock for health & safety reasons.

Our indoor sunroom can fit up to 12 people at one table.

Lounge: OpenTable allows reservations for parties up to 8. If you're looking to book for a larger party for dinner, please reach out to bookings@jackandstella.com

Yes! We have our Sunroom open for rental upon request. This is perfect for larger parties that want a guaranteed space during the day, or private space at night to celebrate.

Space: Upstairs sunroom at Jack & Stella

Fee: $75/hour. Minimum 2 hours

Inclusions:

  • Private space for 2 hours
  • Complimentary drink (pre-arranged)
  • Menu pre-order (all food & additional drink are an additional cost)
  • Pick your own music
  • Freedom to decorate

Yes! There is a great view of the SWS Ski Show from our dock at 7:30pm on Tuesday in July & August. Tuesday's tend to book up SUPER quickly because of this! Plan ahead and book you dinner reservation here.

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