Wellness Cancellation Policy

We ask that you please reschedule or cancel at least 2 days before the beginning of your class.

We appreciate your interest in our Pilates & Yoga classes at Jack & Stella. Please read the following policy regarding cancellations and refunds carefully before registering for any classes:

Cancellation Policy: Jack & Stella will honour booking cancellations made 48 hours prior to the scheduled class. This will result in a full refund, and no cancellation fees.

Late Cancellations: Jack & Stella will retain $20.00 of the original payment as a cancellation fee. This is applicable to all bookings cancelled within 48 hours of the scheduled class. This will result in a $10.00 refund to the participant. This includes but is not limited to instances where a participant is unable to attend a class due to personal reasons, scheduling conflicts, illness, or injury.

No Show Bookings: Jack & Stella WILL NOT offer refunds on missed classes with out prior communication.

If you would like to cancel your scheduled class, you can do so through your booking confirmation or reach out to sydney@jackandstella.com to begin the process.

Attendance: Participants are responsible for attending the classes they have registered for on time. Late arrivals may not be admitted to the class, and no refunds or credits will be provided for missed classes.

We appreciate your understanding and cooperation in maintaining the integrity of our class scheduling and operations. If you have any questions or concerns regarding this policy, please contact us at sydney@jackandstella.com